![]() Internally it's probably called customer retentions because their job is to keep you, and they've got much more discretion when it comes to negotiating to do so.Īfter speaking to disconnections, Stephanie's husband got the bill down to £39 a month from £52, with no change in service - everything they're getting from Sky is exactly the same. ![]() Celebrate! That's exactly where you want to be. Tip #2: Don't panic that you've been put through to disconnections. She contacted British Gas and they agreed to reduce her bills to £43 a month, which she thought was excellent - exactly the same service and no changes at all.Īs for Sky, her husband made the call to them and had no joy at first so he asked to go through to disconnections. Stephanie was paying £58 a month for her British Gas insurance, but she wasn't tied in, so could look elsewhere if she wanted to. She had boiler repair insurance with British Gas, and Orange mobile contract, BT landline and a Sky TV package. The households that took part simply called whichever providers they were with - but how did they get on? We should stress that our test wasn't scientific. But you know what? If you don't have the time, sometimes just picking up the phone and saying 'Listen, I don't really like my tariff, have you got anything better?' does work. When it comes to saving money, the perfect solution is to do a cross market comparison to hone in on the very best deal. Tip #1: Welcome to the world of don't ask don't get. A total of 18 households took part, and we got Martin Lewis to give some financial tips. The Watchdog team has been asking those who live in Billington and in surrounding villages to take part in our 'Bill Saver Challenge' to see if they can get a better deal without switching providers. Chris Hollins: there's nothing he loves more than a Watchdog experiment, and out of all the places in the UK, he chose Billington, population 1200.
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